All packages sent UPS are insured against loss or damage. All packages sent via the Post Office valued at over $100 are automatically insured. An extra fee of is added for this service. Packages valued under $100 (including Priority Mail) are NOT insured unless you request it and pay the additional insurance fee. We can not and will not replace packages that are not insured. If an uninsured package is lost or damaged, we will be unable to grant a replacement, refund or credit of any kind whatsoever. We strongly suggest paying the extra fee and insuring your Post Office package if you do not wish to take any chances. In certain countries where the postal system is less reliable and package loss rates are high, we will automatically add postal insurance.
For international customers only: Many countries add import duties to packages shipped from the United States. We do not pay these duties for you, you must pay them yourself when presented with the package by your postal service or UPS agent. Import duties are often assessed according to the value of the package. When shipping packages weighing over one pound (Postal Service) or in a package other than an official UPS Letter envelope (UPS), we must declare the package's value for your country's customs agents. Packages weighing less than one pound or in a UPS Letter envelope are exempt from this requirement. If the value is not shown on a package requiring it, it will be returned to us. We are often asked if we can lower the declared value of the package so that any import duties will be less. Regrettably we can not as it is illegal and can get both of us in trouble. There are however a few techniques that may be employed that might help lower or eliminate import duties altogether. We do not guarantee any of the following, however we are told that they have worked with some customers.